Refund and Returns Policy of NEXNARINOVA

Effective Date: January 11, 2025

At NEXNARINOVA, we want you to be fully satisfied with your purchase. If you are not satisfied, we accept returns and offer refunds under the following conditions:

1. Returns

• Returns are accepted within 30 days of receiving your order.
• Items must be in new, unused condition, with original tags and packaging.
• Certain items, such as custom-made products or perishable goods, may not be eligible for return.

2. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method.
• Refunds may take 5-10 business days to appear on your account, depending on your payment provider.

3. Exchanges

• We offer exchanges for items of the same value or for a different size or color, subject to availability. If you wish to exchange an item, please contact us within the 30-day return window.

4. Shipping Costs

• Shipping costs for returned items are the responsibility of the customer, except in cases where we made an error with your order.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately for assistance. We will cover the shipping costs for damaged goods and issue a full refund or replacement.